Terms of Service

Acceptance of These Terms

These Terms of Service, together with our Privacy Policy, govern your access to and use of the website at www.braco.hair and the services provided by BRACO LIMITED, which operates under the name Braco. By accessing the website, requesting a consultation, or entering into an agreement for our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use the website or engage our services. If you are entering into these Terms on behalf of a company or other organization, you represent that you have the authority to bind that organization to these Terms, and in that case the words you and your refer to that organization.

We may update these Terms from time to time as described in the section titled Changes to These Terms. Your continued use of the website or services after a change takes effect constitutes acceptance of the updated Terms.

About the Company

Braco is a computer systems design studio that plans, builds, and operates integrated infrastructure for growing companies. Our work spans systems architecture, cloud infrastructure, data integration, automation, cybersecurity, and managed operations. We operate within the Computer Systems Design and Related Services industry, part of the broader Professional, Scientific, and Technical Services sector.

References in these Terms to Braco, we, us, or our refer to BRACO LIMITED. Our contact details are provided in the final section of this document.

Definitions

For the purposes of these Terms, the following definitions apply. The term Services means the computer systems design, consulting, implementation, and managed operations services that we provide to clients under a service agreement. The term Client means the individual or organization that has engaged us to provide the Services.

The term Deliverables means any plans, specifications, code, documentation, configurations, or other materials that we produce for a Client in the course of an engagement. The term Client Data means any data, information, or content provided by or on behalf of a Client that we process in connection with the Services. The term Website means the website located at www.braco.hair and any related pages.

Any terms not defined in this section have the meaning given to them elsewhere in these Terms or, where applicable, in the relevant service agreement between us and the Client.

Eligibility

Our services are intended for businesses and adult professionals. To use the Website or engage our Services, you must be at least 18 years old, or the age of majority in your jurisdiction, and you must have the legal capacity to enter into a binding agreement.

If you are acting on behalf of an organization, you must be authorized to bind that organization to these Terms and to any service agreement. We may request evidence of that authority at any time, and we may decline to provide Services if we are not satisfied that you have the necessary authority.

We may, at our discretion, refuse to provide Services to any person or organization, including where doing so would violate applicable law or our own policies.

Services Provided

Braco provides computer systems design and related services. The specific scope, deliverables, timeline, and fees for any engagement are set out in a separate service agreement, statement of work, or proposal agreed between us and the Client. In the event of any conflict between these Terms and a specific service agreement, the service agreement governs with respect to that engagement.

We provide our services on a professional and reasonable basis, using qualified personnel and standard industry practices. We may engage subcontractors to assist in the delivery of the Services, provided that we remain responsible for the quality of the work performed by those subcontractors.

Our services are advisory and technical in nature. We do not guarantee any particular business result, and the Client remains responsible for its own business decisions and for the operation of its systems once a project is delivered, unless managed operations are within the agreed scope.

Account Responsibilities

If we provide you with access to any systems, portals, or repositories in connection with the Services, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us promptly if you become aware of any unauthorized use of your account or any other breach of security.

You agree to provide accurate, current, and complete information when you create an account or otherwise communicate with us, and to update that information as necessary. We are not liable for any loss or damage arising from your failure to protect your credentials or from inaccurate information you have provided to us.

We may suspend or terminate access to accounts that we reasonably believe have been compromised or used in a manner that violates these Terms.

Acceptable Use

You agree to use the Website and the Services only for lawful purposes and in a manner consistent with these Terms. You must not use the Website or the Services to upload, transmit, or distribute any content that is unlawful, harmful, defamatory, obscene, infringing, or otherwise objectionable.

You must not attempt to gain unauthorized access to our systems or to the systems of any other user or third party, and you must not interfere with or disrupt the operation of the Website or the Services, including through the use of automated tools that place an unreasonable load on our infrastructure.

You must not reverse engineer, decompile, or otherwise attempt to extract the source code of any software we provide except to the extent expressly permitted by applicable law. Any violation of this section may result in the immediate suspension or termination of your access and, where appropriate, referral to law enforcement.

Intellectual Property

Unless otherwise agreed in writing, all intellectual property rights in the Website, including its design, text, graphics, and underlying code, belong to BRACO LIMITED or its licensors. You are granted a limited, revocable, non-exclusive license to access and view the Website for your own business purposes.

Ownership of Deliverables produced during an engagement is governed by the applicable service agreement. Where no specific provision is made, we retain ownership of pre-existing materials, tools, and methodologies that we use in our work, while the Client owns the final Deliverables created specifically for it once full payment has been received.

Nothing in these Terms transfers any intellectual property rights to you except as expressly stated. You must not remove or alter any proprietary notices contained in the Website or in any Deliverables we provide.

User Content and Data

As between you and us, you retain all ownership rights in the Client Data you provide. By providing Client Data to us, you grant us a limited, non-exclusive license to use, store, and process that data solely for the purpose of providing the Services and fulfilling our obligations under the relevant service agreement.

You are responsible for ensuring that you have all necessary rights and consents to provide Client Data to us, and that doing so does not violate any applicable law or the rights of any third party. We process Client Data in accordance with our Privacy Policy and the terms of any applicable data processing agreement.

We do not claim ownership of Client Data, and we do not sell or disclose Client Data except as necessary to provide the Services or as required by law.

Fees and Payment

The fees for our Services are set out in the applicable service agreement, statement of work, or proposal. Unless otherwise stated, fees are payable in the currency and within the timeframes specified in those documents. Where no payment terms are specified, invoices are due within thirty days of the invoice date.

We may suspend or withhold work where an invoice remains unpaid beyond its due date. Where permitted by law, overdue amounts may accrue interest at a reasonable rate, and you agree to reimburse us for the reasonable costs of collecting any overdue payment.

Unless otherwise stated, quoted fees do not include applicable taxes, duties, or levies, which are your responsibility. Any expenses we incur on your behalf, such as third party licensing or cloud infrastructure costs, will be billed at cost or as agreed in the service agreement.

Service Level and Availability

We use reasonable efforts to ensure that the Website is available and that the Services are delivered in a professional and timely manner. However, we do not guarantee that the Website or the Services will be uninterrupted, error-free, or available at all times, and we may need to suspend access temporarily for maintenance, upgrades, or reasons beyond our control.

Where a service agreement includes managed operations or other ongoing services, any applicable service level commitments, such as uptime targets or response times, are set out in that agreement. Our obligations with respect to availability are limited to those commitments and do not extend to failures caused by the Client, by third party providers, or by force majeure events.

We are not responsible for the availability or performance of third party platforms, networks, or infrastructure on which the Services may depend.

Warranties and Disclaimers

To the fullest extent permitted by law, the Website and the Services are provided on an as is and as available basis, without warranties of any kind, whether express or implied. We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not permitted by law.

We do not warrant that the Website will meet your requirements, that the results obtained from the Services will be accurate or reliable, or that any errors will be corrected. Any material obtained through the use of the Website or the Services is obtained at your own discretion and risk.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the exclusions above may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

Limitation of Liability

To the fullest extent permitted by law, in no event shall BRACO LIMITED, its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, or loss of goodwill, arising out of or in connection with the Website or the Services, whether based on contract, tort, or any other legal theory.

Our total aggregate liability arising out of or in connection with these Terms, the Website, or the Services shall not exceed the amount actually paid by you to us for the Services during the twelve months preceding the event giving rise to the claim, or one thousand United States dollars, whichever is greater, except where such limitation is not permitted by law.

The limitations in this section apply regardless of whether we have been advised of the possibility of such damages, and they survive the termination of these Terms.

Indemnification

You agree to defend, indemnify, and hold harmless BRACO LIMITED and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your use of the Website or the Services, your violation of these Terms, or your infringement of the rights of any third party.

This indemnification obligation applies to claims arising from your provision of Client Data, including any claim that Client Data or your use of the Services violates applicable law or the rights of a third party.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses.

Termination

These Terms remain in effect until terminated by either party. You may stop using the Website at any time, and you may terminate any service agreement in accordance with its terms. We may suspend or terminate your access to the Website or the Services at any time, with or without notice, if we reasonably believe that you have violated these Terms or applicable law.

We may also terminate a service agreement in accordance with its terms, including for non-payment or for a material breach that remains uncured after a reasonable notice period. Upon termination, your right to use the Website and the Services ceases immediately.

The provisions of these Terms that by their nature should survive termination, including those relating to intellectual property, limitation of liability, indemnification, and governing law, shall survive any termination.

Governing Law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.

The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree that any legal action arising out of these Terms shall be brought in the courts of Hong Kong, subject to the dispute resolution provisions below.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Dispute Resolution

We value our relationships with clients and aim to resolve disagreements fairly and efficiently. Before pursuing any formal action, you agree to contact us and attempt to resolve the dispute informally through good faith negotiation. Please direct any initial communication to the contact details provided below.

If a dispute cannot be resolved through negotiation within a reasonable period, the parties may agree to submit the dispute to mediation or to another form of alternative dispute resolution before resorting to litigation. Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its rights.

Any claim arising out of these Terms must be brought within the period permitted by applicable law after the events giving rise to the claim.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, our practices, or applicable law. When we make changes, we will revise the last updated date at the top of this page, and we will take reasonable steps to bring material changes to your attention.

For ongoing service engagements, material changes to these Terms will not take effect for that engagement until they are reflected in a new or amended service agreement, unless otherwise agreed. For use of the Website, your continued use after a change takes effect constitutes acceptance of the updated Terms.

We encourage you to review these Terms periodically so that you remain aware of your rights and obligations.

Contact Information

If you have questions, concerns, or feedback regarding these Terms or the Services, please contact us using any of the following methods. We will make reasonable efforts to respond promptly.

Email: hello@braco.hair

Phone: +19787475363

Website: www.braco.hair

For legal notices, please send written correspondence to the address above, marked for the attention of the Legal Department.